Last updated: [Insert Date]
Welcome to Socrates Den. By using our website or placing an order with us, you agree to the following Terms & Conditions. Please read them carefully.
1. General
This website is operated by Socrates Den. Throughout the site, the terms “we”, “us” and “our” refer to Socrates Den. By accessing our site or making a purchase, you agree to be bound by these terms, including any additional policies referenced here.
2. Product Information
We make every effort to display our products accurately. However, colours, finishes, and materials may vary slightly from what appears on screen. Each item is handmade or hand-finished and may contain natural variations.
3. Pricing & Payment
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All prices are in Australian Dollars (AUD).
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Prices may change without notice.
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Payment is required at the time of order.
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We accept payments via secure third-party processors (e.g. Shopify Payments, PayPal).
We reserve the right to cancel any order if the price or product listing was incorrect due to an error.
4. Shipping & Delivery
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Orders are usually processed within 2–5 business days unless stated otherwise.
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Delivery times may vary depending on your location and selected shipping method.
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You will receive a tracking number once your order has shipped.
Please ensure all delivery details are correct. We are not responsible for delays or lost packages due to incorrect information.
5. Returns & Exchanges
Due to the personal and gifting nature of our products, we do not offer change-of-mind returns. However, if your item arrives damaged or incorrect, please contact us within 7 days of receiving your order and we’ll make it right.
Custom or bulk orders are non-refundable unless faulty.
6. Bulk & Custom Orders
For larger or personalised orders:
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A quote will be provided and confirmed via email.
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Production timelines and payment terms may differ from standard orders.
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Full payment is required before dispatch unless otherwise agreed.
7. Intellectual Property
All content on this website, including product names, images, text, graphics, and branding, is owned by Socrates Den and may not be copied, used, or reproduced without written permission.
8. Limitation of Liability
We take great care in our product design and service, but we are not liable for any direct, indirect, or incidental damages resulting from the use or misuse of our website or products.
9. Privacy
Your privacy is important to us. Please refer to our Privacy Policy for how we collect, store, and use your information.
10. Governing Law
These Terms & Conditions are governed by the laws of Victoria, Australia. Any disputes will be handled in Australian courts.
11. Contact Us
If you have any questions about these terms, please contact us at:
Email: hello@socratesden.com.au
Address: [Insert physical business address]