We aim to dispatch all orders within 1–2 business days from the time of purchase. Once shipped, standard delivery within Australia usually takes between 3–7 business days, depending on your location. For rural or remote areas, it may take a little longer. You’ll receive an email once your parcel has been sent so you know it’s on the way.

Yes, we proudly ship our heirlooms around the world. International shipping costs and delivery times are calculated at checkout based on your location. Depending on your country, shipping may take 7–21 business days. Any customs duties or import taxes will be the responsibility of the customer.

Yes, every order comes with tracking. As soon as your parcel leaves our hands, we’ll send you an email with your tracking number and a link to follow its journey. If you haven’t received your tracking email within 2 business days, feel free to contact us and we’ll resend it.

We do everything we can to ensure your order arrives safely, but if it arrives damaged or faulty, please reach out to us within 7 days of delivery. Send us a clear photo of the damaged item and packaging. We’ll either send you a replacement or issue a full refund—whatever makes the most sense for your situation. Your satisfaction matters to us.

If your order hasn’t shipped yet, we’ll do our best to accommodate any changes or cancellations. Please get in touch with us as quickly as possible with your order number and request. Once your order has been dispatched, we’re unable to make changes, but we’ll still try to help where we can.

A quote heirloom is a leather-bound, gold-stamped book that contains one quote—printed on every page. It’s designed to be seen, held, and gifted, not read like a traditional book. The power lies in the repetition. It’s a gift that feels meaningful, minimal, and deeply personal—something to keep on a desk, shelf, or bedside table as a daily reminder of what matters.

We believe that one well-chosen quote can be more powerful than pages of content. By repeating the same quote throughout the book, it transforms from a message you read once into a message you remember. It becomes part of your mindset—something that stays with you long after the moment has passed. That’s the heart of what we create.

Absolutely. You can build a deluxe gift bundle by choosing an heirloom and adding a vintage-style metal book stand, a quote-themed greeting card, and a beautifully designed gift box. It’s all packaged together so you can give something that’s not only thoughtful but ready to present straight away—no wrapping, no guesswork.

No, they’re not. Our quotes are chosen for their universal message and emotional impact. Whether you’re gifting to a colleague, a parent, a coach, a partner, or a friend—our heirlooms are designed to feel meaningful to anyone, regardless of age or gender. The focus is on what the message says and how it makes someone feel.

For individual orders, we offer a curated range of quotes that have already proven to resonate deeply with our community. For bulk orders—such as corporate gifting, team events, or special occasions—we offer the option to include a custom insert, note, or branded message. Just reach out and we’ll walk you through the custom options available.

Yes. If you’re ordering in larger quantities for your team, organisation, or event, we offer tiered pricing to help make it cost-effective. Bulk gifting is perfect for milestone celebrations, leadership events, schools, and professional thank-yous. Simply contact us with your details and we’ll provide a tailored quote based on your needs.

Absolutely. For bulk or corporate orders, we can include a branded message, logo card, or customised note inside the package. Whether you're looking to add a team motto, a leadership message, or your company name, we’ll work with you to make sure the end result feels personal, professional, and meaningful.

Yes, our standard minimum for bulk pricing is 10 units, but we’re flexible. If you’re close to that number or want to explore options, reach out and we’ll do what we can. We're here to make the process easy and worthwhile for thoughtful gift-givers at every scale.

Bulk orders typically take 1–2 weeks to prepare, depending on the size of the order and whether any customisation is needed. We’ll provide you with a clear timeline before we begin so you know exactly when to expect delivery. If you’re working to a deadline, let us know early and we’ll try to make it happen.

Yes, we offer multi-address shipping for bulk orders. Whether you’re sending to different team members, clients, or branches, we’ll coordinate the logistics for you. Just send us the details in a spreadsheet and we’ll take care of the rest—easy and stress-free.